“the system will take care of it”. If it only would be that easy.
For sure, many systems and software developed by some vendors, come with already built-in best-practices in business processes that have proven to work in diverse scenarios, and sometimes they force organizations to fit in. This can be a benefit, but just having a new system doesn’t guarantee that processes will be adopted.
It makes little sense to automate any process if it cannot be described in the abstract and replicated with simple tools in a rudimentary fashion. Things like remote teams, instant communications, and system-generated signals may not be possible to simulate in a pen-and-paper world and may require some adjustment.
Then, it is always a great idea to compare these with existing solutions, and if there is a significant difference between the process being followed and the standard in the industry, I always try to ask whether the variance introduces any specific value.
It only makes sense to reinvent the wheel if it is for a better wheel.