+1 415 842 4822 mail@channelmeister.com

The Daily PPILL #2 – Processes/Systems

I am glad you are still here with me. I said in yesterday’s post that there will be a theme for each day of the week, and that I would be revealing each day’s theme as they come. So here it is: Tuesday will be Processes/Systems day. 

But, Why do I find it important to write about this?

Processes and Systems are what relentless progress, scaling, and continuous improvement are made of. There is no way to make sustained progress through sheer pulse and effort. Heroics are great. Once. That’s why we call them heroes.

To exert real progress, it is necessary to be able to move on from what has been solved already, while we keep it going. It is necessary that if we learned to do a task well, we can demonstrate it repeating the steps methodically. It is necessary to build the skills and the abilities to perform the task with less effort every time. That’s what a professional does. 

And -in today’s time- when possible, we must automate it. Let the robots take over. 

Only by doing so can we elevate ourselves above the daily grind. If we know how to do this, the ratchet continues every day. 

This blog has a process and a system as well, but I will save that for later.

As originally published at The ChannelMeister
on February 8, 2022. Please consider sharing and subscribing HERE.
The Daily PPILL is my personal daily blog project. PPILL stands for Purpose, Process, Innovation, Leverage, and Leadership; the themes that I write about, and in my view, indispensable ingredients of any great initiative.

Huba Rostonics is a GTM and Business Strategy expert, offering services to Mid-Market, Enterprise, and Start-Ups. To learn more please schedule an exploratory call

Subscribe to The Daily PPILL

Sign up to get the very next Daily PPILL from The Channelmeister

Please wait...

Thank you!

You have successfully joined the subscriber list.

Whitelist mail@channelmeister.com and if you are using gmail, move my next email to "Primary" to ensure delivery.

Forcing the decision – The Daily PPILL #212

We most interpret a "solomonic decision" (or solution), as one that is simplistic, and that doesn't really resolve things. Sometimes we even interpret it as one that does not benefit anybody, one that destroys value. The real moral of the story is a very different one, although this last point about destroying value holds true. As Peter Drucker...

Without Customer Success practices, you’re blind – The Daily PPILL #207

Peter Drucker, in his book, "The Effective Executive" makes the point that is very hard to understand what customers are doing because there is no insight into what goes on inside their walls. Because of this, companies tend to be managed mostly in isolation, occupied by internal issues and projects; when in reality all that can affect the...

The flywheel – The Daily PPILL #202

So many models today include this concept, but what is a flywheel? IRL, it is a massive -like with a lot of mass- wheel that keeps turning. Every internal combustion engine has one, where its function is to smooth out the motion originating from the cylinders pushing one at a time. There are other applications where the energy storage of a...

Pushing the pitch too far – The Daily PPILL #197

Selling customer outcomes instead of just features is a better way to connect with their needs. It will always be a better way to sell the value of a product or a service. But as automobile commercials like to say, "your mileage may vary", and you can share all you want the outcomes that other similar customers have experienced, but for every new...

The origin story – The Daily PPILL #192

Every superhero or super villain has an origin story. We understand the heroes we grew up with, because we are familiar with them. But if we were to encounter one of them for the first time, there would be a lot of things that would not make sense and that would raise a lot of questions. What is this thing called krypto-what? why is he so strong?...

Crappy parking – The Daily PPILL #186

There is always a way to add more value. Here is an example. Imagine a good restaurant. Good service, better food, great ambiance. Put with terrible parking. Parking is scarce around the area, and the closest lot is four blocks away. Not good, Right? Well, now hire a couple of guys that would run around and park and fetch cars, and slap on it,...

The Peloton – The Daily PPILL #182

As much as I believe in team collaboration at work, my workouts or sports tend to be "lone wolf' things. More of a "me time". So for example, while we lived for close to 20 years in Weston, FL, a city that prides itself for having bike lanes all around it, and that is the home of the "Weston Flyers", a cycling club that organizes several weekly...

If you love somebody, set them free – The Daily PPILL #177

Can you stop hearing Sting's catchy hook in your head? Anyway. I get as much email as the next person, and I am a "relentless unsubscriber". When I delete a particular newsletter a couple of times or more, I just hit the Unsubscribe link, and make it stop. Every once in a while, I find one where the sender did not provide such a link, or maybe...

Values drive performance – The Daily PPILL #172

People of the channel, those involved in the design of compensation plans, and even smart policy makers know that incentives drive behavior. The proper design of incentives can drive behavior at scale, in a statistical manner (meaning that not everybody may follow the path we trace, but some will do, and the proportion between these two groups...

The game has changed – The Daily PPILL #167

May sound like coming from an old curmudgeon, but is true. The things that used to work even less than a decade ago, now don't. We live in a world where the existing formulas have been upended. It has been happening for a while, but now we cannot deny it anymore. No one in their right mind will ever put all their options against a career at one...

Being walked by the dog – The Daily PPILL #162

Sometimes, when I am walking the dog, I forget what the whole deal is about. In these occasions I get anxious to go around the block. But "Walking the dog" is not about going around the block. It is not about completing a task. This is the dog's time, and mine will gladly remind me if I forget. The dog is not interested in "going somewhere" or...

PSA: How do VPNs actually work? – The Daily PPILL #157

This is a Public Service Announcement. There is a lot of advertising about VPNs. They are pitched as necessary for your "security", but how much do you really need one? VPNs, that is virtual private networks, provide a user with a secure connection to their network. A VPN encrypts all the traffic that goes through it and ensures that it cannot be...

The privilege of digital journeys – The Daily PPILL #152

Have you noticed lately that every time you go into a Starbucks during busy hours, the Barista is making drink after drink for online orders? If you grab a sandwich or something to eat, you probably finish it up -and almost digest it- before they call your Starbucks name and hand you your non-fat, decaf, extra whatever, cannot-make-it-upuccino....

Not your favorite subject – The Daily PPILL #147

Physics. I did like physics. I do like physics. There is a fascinating meta-learning about this field. In physics not all laws our theorems work at every scale. Newton's equations work very well to explain and model the behavior for most every day phenomena. Trains accelerating, apples falling from trees, water rushing down with pressure from a...

The Therapist’s Hour – The Daily PPILL #142

After about a year of being on Zoom calls, we discovered something that therapists have known for a while. Therapists charge by the hour, and they try to book as many sessions as possible. So they end up back-to-back. But sessions need to be wrapped up, notes finished, filed away, and the next file pulled before the following session starts. If...

Scaling – The Daily PPILL # 136

"We'll make it up in volume". I am still appalled, almost offended by this response. Especially when someone doesn't truly understand how their business works and makes them money. It is even worse coming from someone who is compensated on revenue, not profit. Many times I also hear how something is scalable. How it can be replicated easily and...

Daily Habits – The Daily PPILL #132

Sometimes, committing to do something daily, looks a lot more difficult than perhaps a few days a week. That may be true, but actually following through may be the problem. I'll say it here. I am not really good at going to the gym. Part of it, is that I am obsessed on how I use my time. I mean, I am the type of person that when I am passing the...

Resilience in Digital – The Daily PPILL # 129

Digital media has a feature that is almost a paradox. Digital media can be the most fragile way of storing information ever invented. Not just because magnetic media can be erased by a magnetic field, and that bad actors can alter it, but because a perfectly legitimate owner of the data can erase it in less time than it takes to say "oops". What...

The value of sorting – The Daily PPILL # 127

This episode of PPILL brought to you courtesy of the tedious work of assembling IKEA furniture. When everything is commingled together, it takes us longer to find what we are looking for. So we have separated Large and Small eggs so they can be sold with different price points, or we have pre-sorted daily doses of pills, to make sure that all...

The map is never followed – The Daily PPILL #122

I have been involved quite a bit lately with mapping Customer Journeys. Just in case you don't know what that is, it is a simple concept: Every customer goes through a number of steps before they purchase something, and this journey sometimes also continues long after the transaction. Most companies have a very rough model for the customer...

Non invertible functions – The Daily PPILL #117

This is quite a nerdy one. One of the things used quite a lot in cryptography, is what are called “non invertible functions”. These are mathematical functions that by operating on something they give you a result, but the inverse function either doesn’t exist, or its output is undefined (meaning that is not unique). Non-invertible functions are...

Please, don’t push all the buttons – The Daily PPILL #112

It is really hard, and quite a drag, to go 10, 15 floors up (or down). Two or four flights of stairs, not so much. So if you had the power to design a business building and determine where each of the occupants will reside, Who would you place on the ground floor, first floor, second,... etc.? Would you go with the busiest entity on the ground...

The Bottleneck – The Daily PPILL #102

As you move along your journey, whatever it is, you'll find an obstacle. In productivity terms, that's a "bottleneck", and it is exactly that: a narrowing of your throughput at that point. Just like at the neck of the bottle, where the liquid cannot rush out faster than the mouth of the bottle would allow it to, a bottleneck in work or life, or...

Wife says the darnest things – The Daily PPILL #97

If you are a frequent traveler, you have seen it all. Besides the fact that the boarding process is one of the most dreadful steps in getting from point A to B, Airlines also get judged on their on-time departure. A big factor on being able to close the aircraft doors and get on their way, is to have people walk all the way to their seats, stow...

Taming the unknown: Static, adaptable, and learning systems – The Daily PPILL #92

Some time ago, I published a note on how systems, when operating outside of their range, start to act in unpredictable ways, and I received a comment that went something like "computer (systems) react to something that has been given to it before", attempting to support the argument that man-made systems have trouble with the unpredictable. I...
%d bloggers like this: