Daily PPILL | Leverage

What HR could learn from the services folks – The Daily PPILL #214

Tech Support organizations added, or changed their titles to “Customer Success”.

Those who did it without any cynicism, recognized early that there is much more value when an organization focuses in helping customers reach their goals, than just conforming to a SLA, pursuing a certain “up time”.

This thinking has allowed services organizations to be a key part in the growth of technology vendors, and move from cost center to profit hub.

In the middle of the Great Resignation, perhaps it’s time for Human Resources to become Human Equity, and recognize that people aren’t completely expendable and replaceable.

Meta’s stock soars as Zuckerberg announces layoffs.

Maybe then, the Stock Market would not get so excited when a company loses half of their best people, who will end up with the competition.

As originally published at The ChannelMeister

on December 1, 2022. Please consider sharing and subscribing HERE.
The Daily PPILL is my personal daily blog project. PPILL stands for Purpose, Process, Innovation, Leverage, and Leadership; the themes that I write about, and in my view, indispensable ingredients of any great initiative.

Huba Rostonics is a GTM and Business Strategy expert, offering services to Mid-Market, Enterprise, and Start-Ups. To learn more please schedule an exploratory call

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