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The LAER Cycle: The Layer 8 error is now also our problem

The LAER Cycle: The Layer 8 error is now also our problem

In a world where products are increasingly being replaced by services, it is important to understand the role that customer service plays and how it can affect the rate of user attrition. In the XaaS universe, where everything is offered on a monthly payment basis,...
How I anguished over starting a daily blog

How I anguished over starting a daily blog

How do you deal with decisions that make you feel uneasy? You know, those that imply a commitment, but that you would really like to give it a “test drive” for a while? Something like -for example- getting a puppy. Nope. No free returns. I have been...
The Joint Value Proposition as a differentiator

The Joint Value Proposition as a differentiator

Most of the time, I write for an audience that is very familiar, and -I hope so- convinced of the value that partnerships bring top the table, but in this occasion, I was invited for a “guest post” by my former professor and author, Dr. Art Weinstein. The...
Diversity of Diversity

Diversity of Diversity

Diversity gets a lot of air time. Gender diversity, national origin and race diversity. Diversity is great. It has been demonstrated that organizations with more diverse workforces are more productive, innovative, and adaptive. As an added benefit, more diverse...
How not to be a loser

How not to be a loser

In a recent NOVA episode on Quantum entanglement, one interesting detail caught my attention. A very particular photograph is mentioned. Taken in Belgium in 1927, at the Solvay Conference on Electrons and Photons. As is customary, a group portrait was taken with the...