Peter Drucker, in his book, “The Effective Executive” makes the point that is very hard to understand what customers are doing because there is no insight into what goes on inside their walls. Because of this, companies tend to be managed mostly in...
En un mundo donde cada vez más los servicios están substituyendo a los productos, es importante entender el rol que juega la atención al cliente y cómo esta puede afectar el ritmo de atrición de los usuarios. En el universo XaaS, donde cualquier cosa se ofrece en una...
Frameworks are very useful. They allow us to make decisions quickly. In our legal system -for example- we have a thing called “standing”. To have a case, you must be in the right jurisdiction, you must have had an injury, the injury must be demonstrably caused by...
After about a year of being on Zoom calls, we discovered something that therapists have known for a while. Therapists charge by the hour, and they try to book as many sessions as possible. So they end up back-to-back. But sessions need to be wrapped up, notes...
Transforming operations and a supply chain is a difficult task that demands comprehensive organizational changes and strategies that can continue to deliver value. One common mistake that organizations incur onto, is biting off more than they can chew when it comes to...
