I have been involved quite a bit lately with mapping Customer Journeys. Just in case you don’t know what that is, it is a simple concept: Every customer goes through a number of steps before they purchase something, and this journey sometimes also continues long...
I write quite a bit about innovation. The reason is that it really gets me excited, and I believe that innovation is at the center of every great organization, if it wouldn’t be for that big idea, that differentiator, there would be no massive value creation....
It is really hard, and quite a drag, to go 10, 15 floors up (or down). Two or four flights of stairs, not so much. So if you had the power to design a business building and determine where each of the occupants will reside, Who would you place on the ground floor,...
“the system will take care of it”. If it only would be that easy. For sure, many systems and software developed by some vendors, come with already built-in best-practices in business processes that have proven to work in diverse scenarios, and sometimes...
Ah! My fixation with the proper way to load a dishwasher… I know. Bear with me a bit. At home, I insist that all silverware loaded into the dishwasher is classified at the moment when is placed into the machine. My reasoning is that, at that time, each and every...
