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Unlock growth in XaaS: Customer Success in the Customer Journey (Repost) – The Daily PPILL #279

The LAER Cycle: The Layer 8 error is now also our problem

In a world where products are increasingly being replaced by services, it is important to understand the role that customer service plays and how it can affect the rate of user attrition. In the XaaS universe, where everything is offered on a monthly payment basis,...