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Chose to remember hope to forget – The Daily PPILL #210

Chose to remember hope to forget – The Daily PPILL #210

We have control of our narrative of appreciation, celebration, but also regret, and resentment. We don’t have to go with our gut’s feeling, and we can make a decision on what we chose to remember. Forgetting is a little bit harder, as we can chose what we...
The one thing you should do today – The Daily PPILL #205

The one thing you should do today – The Daily PPILL #205

Before you do anything else, ask yourself: “What is the one thing that I can (and must) do today to get me closer to my goals?” If you do nothing else, do that one thing. It will be worth more, and you’ll feel more satisfied than after a full day of...
Lead or In the Lead? – The Daily PPILL #200

Lead or In the Lead? – The Daily PPILL #200

What does it mean to be a leader? As it happens many times in our English language, it is contextual. And I am not referring to contextual, or “situational leadership”. I mean that the term “leader” means a completely different thing depending...
Ciclo LAER: El ERROR DE CAPA 8 es ahora también nuestro problema

Ciclo LAER: El ERROR DE CAPA 8 es ahora también nuestro problema

En un mundo donde cada vez más los servicios están substituyendo a los productos, es importante entender el rol que juega la atención al cliente y cómo esta puede afectar el ritmo de atrición de los usuarios. En el universo XaaS, donde cualquier cosa se ofrece en una...
Common enemies – The Daily PPILL #140

Common enemies – The Daily PPILL #140

We heard it: “the enemy of my enemy is my friend.” This is certainly true in politics, where the most unexpected crowds can be made to come together to fight a (many times made up!) common enemy. But can this be seen in other areas of life? In business, for example,...