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No problem? No innovation. – The Daily PPILL #183

No problem? No innovation. – The Daily PPILL #183

It took me a while to get a “yearly” physical with all the pandemic stuff going on. Skipped almost two years without going to a doctor. On top of that I changed cities TWICE. So when I finally landed I had to make it happen somehow. So at the beginning of...
The Peloton – The Daily PPILL #182

The Peloton – The Daily PPILL #182

As much as I believe in team collaboration at work, my workouts or sports tend to be “lone wolf’ things. More of a “me time”. So for example, while we lived for close to 20 years in Weston, FL, a city that prides itself for having bike lanes...
Joshua Bell – The Daily PPILL #181

Joshua Bell – The Daily PPILL #181

Have two and half minutes? Give it a watch. How many people can you count that leave a tip for the musician? It is hard with the time-lapse, but let’s say it’s like a dozen. Out of hundreds of people passing by. How many people stop to listen to him? One...
The real impact of AI – The Daily PPILL #180

The real impact of AI – The Daily PPILL #180

I know what you’re thinking, “yet another one of those”. Well, yes, but no. I really just want to set the record straight. In recent days I read yet another article about how self-driving vehicles may put truck drivers and taxi drivers out of their...
Code injection happens to humans too – The Daily PPILL #179

Code injection happens to humans too – The Daily PPILL #179

It used to be, that all of us would watch the same show, the same sitcom on a Thursday night. The Internet, and the disaggregation of content brought to us the wonderful world of infinite possibilities. Now we can watch, or listen, or read, whatever we want, when we...
Jeopardy and the URL – The Daily PPILL #178

Jeopardy and the URL – The Daily PPILL #178

My better half was watching on TV a show that’s something like a European version of “Jeopardy”. The competitors were formidable. They seem to know -at least as a collective- the most obscure trivia, geographic and culture-related details. The sport...
If you love somebody, set them free – The Daily PPILL #177

If you love somebody, set them free – The Daily PPILL #177

Can you stop hearing Sting’s catchy hook in your head? Anyway. I get as much email as the next person, and I am a “relentless unsubscriber”. When I delete a particular newsletter a couple of times or more, I just hit the Unsubscribe link, and make it...
Insignificant – The Daily PPILL #176

Insignificant – The Daily PPILL #176

When you don’t complete your plans. How bad does that make you feel? Sometimes, we spend a sizable amount of time fleshing out every detail on how will we achieve our objectives. And we put a lot of effort in executing every step. But sometimes things get in the...
Criticize the idea, not the person – The Daily PPILL #175

Criticize the idea, not the person – The Daily PPILL #175

In most organizations, and in our modern world, we have to coexist with those who don’t necessarily share our points of view, beliefs, or even customs. A fundamental part of coexistence is to be able to debate ideas in a way that doesn’t develop into...
Ciclo LAER: El ERROR DE CAPA 8 es ahora también nuestro problema

Ciclo LAER: El ERROR DE CAPA 8 es ahora también nuestro problema

En un mundo donde cada vez más los servicios están substituyendo a los productos, es importante entender el rol que juega la atención al cliente y cómo esta puede afectar el ritmo de atrición de los usuarios. En el universo XaaS, donde cualquier cosa se ofrece en una...
The reply all storm – The Daily PPILL #174

The reply all storm – The Daily PPILL #174

You may know by now, that one of the thins I do is pro-bono work advising small businesses and early-stage startups. I do this through an association whose sole purpose is this, and all their services are provided by volunteers, just like myself. In that peer group...
Algorithms – The Daily PPILL #173

Algorithms – The Daily PPILL #173

Algorithm. Such a fancy word. It has a pretty disappointing origin. It doesn’t come from the greek “algos”, and has nothing to do with rhythm. Some trace it back to the name of a Persian mathematician. Wikipedia defines it as a “finite sequence...
Values drive performance – The Daily PPILL #172

Values drive performance – The Daily PPILL #172

People of the channel, those involved in the design of compensation plans, and even smart policy makers know that incentives drive behavior. The proper design of incentives can drive behavior at scale, in a statistical manner (meaning that not everybody may follow the...
The best and the worst – The Daily PPILL #171

The best and the worst – The Daily PPILL #171

Before I continue, let me address the loss from hurricane Ian. I have seen the devastation, the destruction. It pains me just imagining coming back to a home that is almost unrecognizable, and my hearth goes out to the families who sustained significant damage because...
End of whatever considerations – The Daily PPILL #170

End of whatever considerations – The Daily PPILL #170

We are good at starting things, but we can’t imagine how they will end. At least not easily. And they will. That’s why people with more resources than most of us have teams of attorneys coming up with better ways of preparing for the inevitable. They have...
When you’re on, you’re on – The Daily PPILL #169

When you’re on, you’re on – The Daily PPILL #169

There is a lot of lightning in Florida. A lot. That’s why the storm a few days back took out some equipment, and it even manged to damage the circuitry inside of a few LED lights. (Did you ever wonder why you need circuitry inside LEDs? The current has to be...
The Upsell – The Daily PPILL #168

The Upsell – The Daily PPILL #168

Upselling is a great idea. We hear the “Do you want fries with that?” frequently. The biggest reasons is because acquiring a new customer is the hardest way to grow your sales. In contrast, when someone is already your customer, there are less obstacles to...
The game has changed – The Daily PPILL #167

The game has changed – The Daily PPILL #167

May sound like coming from an old curmudgeon, but is true. The things that used to work even less than a decade ago, now don’t. We live in a world where the existing formulas have been upended. It has been happening for a while, but now we cannot deny it...
Always a celebration – The Daily PPILL #166

Always a celebration – The Daily PPILL #166

Dogs have some fantastic things about them. One is the way they just don’t care about how we may be judging them. In one seamless move they can just lick whatever body part and then, lick your face. Our dog -like many others- doesn’t wait until someone...
Who’s missing out? – The Daily PPILL #165

Who’s missing out? – The Daily PPILL #165

We all want to be successful in life, yet sometimes we look at others secretly thinking “you are not ALL that!”. Everybody is deserving of reaching their highest potential, and as the title of this post suggests, the ones who are missing out the most, is not them, but...
Part of a tribe – The Daily PPILL #164

Part of a tribe – The Daily PPILL #164

Humans are creatures who are constantly seeking to create connections and networks with other humans. No matter what we do, we find ways to connect–whether that’s through social media or interacting in person. And we are all part of tribe. We all have “our...
What a decade means – The Daily PPILL #163

What a decade means – The Daily PPILL #163

I didn’t run out of things to watch on Netflix. No one can. But for some reason I decided to watch AMC’s “Rubicon” again. If you haven’t seen it, this one I recommend. It is all I remembered it was. A psychological thriller, filled with riddles, where the only...
Being walked by the dog – The Daily PPILL #162

Being walked by the dog – The Daily PPILL #162

Sometimes, when I am walking the dog, I forget what the whole deal is about. In these occasions I get anxious to go around the block. But “Walking the dog” is not about going around the block. It is not about completing a task. This is the dog’s...
Who are you comparing yourself against? – The Daily PPILL #161

Who are you comparing yourself against? – The Daily PPILL #161

In the words of Naval Ravikant, “in modern life, what happens is -like- the person who is the best at doing something in the world will get to do it for the entire world…through a combination of leverage and distribution and accountability and specific...
Marketing is a beacon – The Daily PPILL #160

Marketing is a beacon – The Daily PPILL #160

Flowers are beautiful. No arguing about that one, and we have also seen how bees and other insects -necessary for pollination, get attracted by them . But we can’t really appreciate the attraction that bees feel for them, until we try to see like they do. Us...