Startups wear agility on their sleeves. They pride themselves on navigating by the seat of their pants. Improvising in the face of the unexpected, is great. It allows to deal with the unplanned. But one of the primary goals for a startup is to be a learning...
If you lived in the 1800’s, there was no way to order a drink “on the rocks”. Maybe during the winter, but then you probably yearned for something warmer. Simply, there was no way to effectively manufacture ice. This made it also very difficult to...
CEOs are the Kings of today. They have tremendous power over the people that work for them, and enjoy fame and riches. And while kings not always had the merit to be named, and their power went so far as to decide on the life or death of their subjects, and to send...
I have no doubt in my mind, that having a sound strategy that is shared and understood by all stakeholders, and then execute flawlessly, is the way to lead an organization towards success. Yet so many organizations fail to find that winning strategy, or even if...
What’s a sure way to know that a technology is A.- disruptive, and B.- impactful? Well, when those in the status quo start to notice, talk about it, and -especially- attempting to prohibit it. So here is the first evidence that AI has just reached the maturity...
Incentive programs applied wrong are a pet peeve of mine. Recently, we were driving on one of Florida’s straighter-than-the-path-of-light highways and we passed a sign advertising a loyalty program for Sunpass. Sunpass is the state’s automated toll...
It may not be that bad to fake a smile every once and then. Happiness is one of those things that you have to pretend to do, until you are actually doing it. Like falling asleep. Very few people can turn a switch and declare “I am sleeping now”. Most of us...
Restarting may feel almost as hard as starting from nothing. But it’s not, and part of what makes it easier is that we already know quite a bit about where we are going. It is a new year, and that offers all of us to be a “new you”, but we will never...
This may be my last post for 2022. I am planning to use this time to gather my thoughts and prepare for 2023. I am also planning to make a slight change on The Daily PPILL. Most of the feedback I have received from you, is that you like the fact that they are fairly...
According to my new friend, OpenAI’s ChatGPT, Ignorance is the lack of knowledge or understanding about a particular subject. But there are three types of ignorance. The first one is totally innocent. It is just a lack of awareness of a situation or fact. The...
Said no one ever. We don’t need to ask what brand of phone does our counterpart use. It doesn’t really matter if they are an Apple, or a Samsung, or not even if they are using a LG. We just make a call, and it goes through. Think about the simplicity....
According to OpenAI ChatGPT, a process is a series of steps or actions that are taken in order to achieve a particular result. It is a way of doing something, typically involving a number of separate stages, each of which contributes to the overall outcome. Processes...
I am sure you have heard it before “Facts are stubborn things…”. Their stubbornness lies in proving you wrong if you are. Going against the grain, being “different” can give you a huge upside, especially if you are participating in a zero sum game,...
Voltaire said once: “Judge a man by his questions rather than his answers.”. He obviously forgot about the ladies, but we’ll give a pass to the French enlightenment philosopher and civil liberties advocate. The “terrible twos” are a...
After the story is told, and the bang-whiz is over, there is this long list of people who were indispensable to make it happen. It is so long, that most of us skip over it and on to the next binge-watching title. In film business, everybody is on the credits. If...
Do you know that person, who would be better if they were not trying to help? Yes, the one that messes it up, or just gets in the way of the “real doers”. Here is a different take on that. There is this person who I have been trying to reach for weeks. I...
Pretty much everybody would like to know the “secret” for success. The one thing that they have to get right, and THEN, success will arrive. But thinking this way assumes that there is almost a mystical, magical factor that makes you successful. Something...
This is not a colored page. It is not a gradient created in Photoshop. It is a clear blue sky. An actual picture taken with my phone. But how would you know the difference if there’s not a single cloud? We know shadow from light, and light from shadow. When...
We have created a climate mess. We are heading straight to disaster unless we accelerate the world’s transition into an economy that is not harmless to our planet. If you believe this, don’t loose your hope, here are three things that you can do to pull...
Tech Support organizations added, or changed their titles to “Customer Success”. Those who did it without any cynicism, recognized early that there is much more value when an organization focuses in helping customers reach their goals, than just conforming to a SLA,...
I wrote a post almost 15 years ago, where I listed a number of features that I wanted on my phone and that, at the time, sounded quite far fetched. I called it “The mobility I want”. I remembered this post and I decided to take a look at what I wrote, and...
We most interpret a “solomonic decision” (or solution), as one that is simplistic, and that doesn’t really resolve things. Sometimes we even interpret it as one that does not benefit anybody, one that destroys value. The real moral of the story is a...
Actions speak louder than words. It doesn’t matter what our story is, if we don’t support it with the way we provide our products or services to our customers. The story will not change the actions, and especially not change what the customer perceives as...
We have control of our narrative of appreciation, celebration, but also regret, and resentment. We don’t have to go with our gut’s feeling, and we can make a decision on what we chose to remember. Forgetting is a little bit harder, as we can chose what we...
Hello all. Today, tonight, make sure that we appreciate the gifts of life, and that we let our closest ones know how grateful we are for their presence. If you want, do the exercise of looking through the goals you set out for yourself in the beginning of 2022, and...
