In a world where products are increasingly being replaced by services, it is important to understand the role that customer service plays and how it can affect the rate of user attrition. In the XaaS universe, where everything is offered on a monthly payment basis,...
I have no doubt in my mind, that having a sound strategy that is shared and understood by all stakeholders, and then execute flawlessly, is the way to lead an organization towards success. Yet so many organizations fail to find that winning strategy, or even if...
This may be my last post for 2022. I am planning to use this time to gather my thoughts and prepare for 2023. I am also planning to make a slight change on The Daily PPILL. Most of the feedback I have received from you, is that you like the fact that they are fairly...
According to my new friend, OpenAI’s ChatGPT, Ignorance is the lack of knowledge or understanding about a particular subject. But there are three types of ignorance. The first one is totally innocent. It is just a lack of awareness of a situation or fact. The...
After the story is told, and the bang-whiz is over, there is this long list of people who were indispensable to make it happen. It is so long, that most of us skip over it and on to the next binge-watching title. In film business, everybody is on the credits. If...
Do you know that person, who would be better if they were not trying to help? Yes, the one that messes it up, or just gets in the way of the “real doers”. Here is a different take on that. There is this person who I have been trying to reach for weeks. I...
