Tech Support organizations added, or changed their titles to “Customer Success”. Those who did it without any cynicism, recognized early that there is much more value when an organization focuses in helping customers reach their goals, than just conforming to a SLA,...
It was one of those busy mornings when we just have to run to get something done. On a quiet street, the side of the road I was traveling on was free, but ahead there was a vehicle parked on the other side of road. I could see an SUV approaching the parked vehicle as...
We don’t want to throw away the baby with the bathwater. Get rid of the soiled, unwanted; keep the precious. This is why most entrepreneurs talk about “the pivot” and not a leap. A leap means lunging into the void, leaving everything behind, with all...
You know that thing that looks like the old version of it? The “radio” app on your smartphone that looks like an old timer radio, with dial and all? Or the eBook reader that turns pages and has a spine and you can see the edges of all the pages? The...
Every single one of us is running their own Agitprop. That’s the name used for the soviet Ministry of Agitation and Propaganda. It was an entity tasked with creating the official version of the facts, and drown out every other version. In that effort, they would...
It used to be, that all of us would watch the same show, the same sitcom on a Thursday night. The Internet, and the disaggregation of content brought to us the wonderful world of infinite possibilities. Now we can watch, or listen, or read, whatever we want, when we...
