Before you do anything else, ask yourself: “What is the one thing that I can (and must) do today to get me closer to my goals?” If you do nothing else, do that one thing. It will be worth more, and you’ll feel more satisfied than after a full day of...
Tech Support organizations added, or changed their titles to “Customer Success”. Those who did it without any cynicism, recognized early that there is much more value when an organization focuses in helping customers reach their goals, than just conforming to a SLA,...
Before you do anything else, ask yourself: “What is the one thing that I can (and must) do today to get me closer to my goals?” If you do nothing else, do that one thing. It will be worth more, and you’ll feel more satisfied than after a full day of...
En un mundo donde cada vez más los servicios están substituyendo a los productos, es importante entender el rol que juega la atención al cliente y cómo esta puede afectar el ritmo de atrición de los usuarios. En el universo XaaS, donde cualquier cosa se ofrece en una...
After about a year of being on Zoom calls, we discovered something that therapists have known for a while. Therapists charge by the hour, and they try to book as many sessions as possible. So they end up back-to-back. But sessions need to be wrapped up, notes...
