They are a pro. But what kind of pro? It is not about charging for what you do. There is the PROficient pro. The one that at a technical level is capable of delivering quality work. The pro that has the skills. The pro that has gone through the training, and has put...
Some of my Mobile World Congress-going friends may yawn at this one, but a few days ago, Thierry Breton, the European Internal Market and Industry Commissioner brought up again, the imbalance on how many tech giants like Google and Netflix (sometimes called...
The hardest problem, is to figure out things. Once we know how things work, we just have to go through the motions and produce an output. Much harder is when we face we the uncertain, when we don’t know exactly how things work, and figuring out things is part of...
Cats don’t train. Don’t lift weights. They do yoga stretches, but not like reps, just one, or two. And then, when something pikes their interest, they go into an explosive display of motion. Once done, they are back to napping. We are not cats. We...
Large companies usually build a portfolio of products. That’s how they grow to become large, by acquisitions or by developing their own new products. After years, in contrast with startups that focus typically on just one product, they almost become known for...
I think Podcasts are fantastic thing. They allow for getting quality and in-depth content on topics as obscure as we chose. To me, they are a great resource for information, learning, and entertainment. A few days back, my nephew told me that he did not listen to...
Nothing is either black or white, red or blue. When we categorize things, what happens in the spaces between? Is someone who has $999,999 in the bank less a millionaire than someone holding $1,000,001? Same thing happens to -for example- partner categories. The...
None of us like to be called a quitter. But there are things that we must finish, and some others that we don’t have to. It is important to know where each thing sits, to avoid to spend too much time and get anxious about the ones that are optional. It is nice...
Most partner programs look alike, and some of them look like they would’ve been thrown together from whatever was available. But organizations that don’t place enough care in how they design their partner programs may be wasting a huge opportunity to create and...
As the rhythm of change accelerates, and we see more progress in almost every field, one thing to have in mind, is that technologies may stay around us for less time. This is important if you are investing in new technologies. The biggest investment is your time,...
Every once and then, I do have to call a vendor for something, and I have a bad (or good) habit. When something annoys me enough in their system or process, sometimes I ask the person on the line to document what i am saying. Not berate them or complain to them, at...
There is only two ways to get better at something: By learning and by practicing. Learning implies we’ll do new things, that we will challenge the way we see things and go against our own grain. When we learn, things may seem wrong, and we should be willing to...
We picked a home in a development. Hundreds of houses. At first, all of them start out the same. Coordinated color schemes, same driveway, same lights. Just grass and a house. As time goes by though, every owner starts to add their own thing. Making their home...
What’s the best way to make sure that an employee’s skills are fully utilized? Most times it is just asking them. So when I posed myself the question on how to use AI in the Channel, that’s exactly what I did, I asked an AI. Here is part of the...
AI is on fire. I have covered it here several times. GPT3, Chat GPT, DALL-E 2. All of them a showcase on how to leverage them, but I have even began seeing some applications that are embedding these capabilities into their features. Many of them concentrate in...
As I am sure has happened to many of us at some point, my phone number fell into the hands of someone trying to sell insurance, and as a result, the last few weeks I have been stalked by a bot. But what makes this bot remarkable is that it fooled me. And it was not...
A few days ago, we were walking the dog, and made a turn at the corner. As we walked on that street, another dog started barking, and then something unusual happened: a lady came out of one of the houses, and she asked us in a friendly voice: “hello, what can I help...
If we don’t have the will, we’ll never get things done. We may never even get started. Hannibal (not the fictional serial killer of “Silence of the Lambs”, but the Carthaginian general), has been recognized as one of the greatest military strategists of all times....
I know how it feels. That moment when everything seems to be rolling along. Things getting done without exceptional effort. No major challenges, enjoying sustained relative success. Those times are great. They give us a chance to catch our breath, build some...
This one is a twofer. At the very heart of innovation there is the need for experimentation, to wander into what we don’t know. “If you know exactly what you’re going to do, what’s the good in doing it?”pablo picasso And experimentation is...
You know that person at the office who is constantly busy, never has time to take on any task, supposedly never takes any time off, but it is unclear what and if gets anything done ever? I have met a few. I also misjudged a few, reason why I adopted the premise from a...
We value confidence highly. Moving through uncertainty with determination is something we expect from every great leader. A strong hand that holds the reigns and that keeps us in-line to achieve the goal. But we must not confuse this with certainty, nor with being...
I was told this the other day. It was friendly though, and was followed by a “if you know what I mean”. The well-intended fella was just communicating that by staying out of other people’s way, by not being around too much, others could do their jobs more efficiently....
In a world where products are increasingly being replaced by services, it is important to understand the role that customer service plays and how it can affect the rate of user attrition. In the XaaS universe, where everything is offered on a monthly payment basis,...
This term is thrown around quite a bit, from everything in B2B customer relationships, to many consumer-related examples, like the value of all the groceries someone could buy during their lifetime. But we didn’t invent it. It has been around longer than we think....
