None of us like to be called a quitter. But there are things that we must finish, and some others that we don’t have to. It is important to know where each thing sits, to avoid to spend too much time and get anxious about the ones that are optional. It is nice...
Most partner programs look alike, and some of them look like they would’ve been thrown together from whatever was available. But organizations that don’t place enough care in how they design their partner programs may be wasting a huge opportunity to create and...
As the rhythm of change accelerates, and we see more progress in almost every field, one thing to have in mind, is that technologies may stay around us for less time. This is important if you are investing in new technologies. The biggest investment is your time,...
Every once and then, I do have to call a vendor for something, and I have a bad (or good) habit. When something annoys me enough in their system or process, sometimes I ask the person on the line to document what i am saying. Not berate them or complain to them, at...
There is only two ways to get better at something: By learning and by practicing. Learning implies we’ll do new things, that we will challenge the way we see things and go against our own grain. When we learn, things may seem wrong, and we should be willing to...
We picked a home in a development. Hundreds of houses. At first, all of them start out the same. Coordinated color schemes, same driveway, same lights. Just grass and a house. As time goes by though, every owner starts to add their own thing. Making their home...
What’s the best way to make sure that an employee’s skills are fully utilized? Most times it is just asking them. So when I posed myself the question on how to use AI in the Channel, that’s exactly what I did, I asked an AI. Here is part of the...
AI is on fire. I have covered it here several times. GPT3, Chat GPT, DALL-E 2. All of them a showcase on how to leverage them, but I have even began seeing some applications that are embedding these capabilities into their features. Many of them concentrate in...
As I am sure has happened to many of us at some point, my phone number fell into the hands of someone trying to sell insurance, and as a result, the last few weeks I have been stalked by a bot. But what makes this bot remarkable is that it fooled me. And it was not...
A few days ago, we were walking the dog, and made a turn at the corner. As we walked on that street, another dog started barking, and then something unusual happened: a lady came out of one of the houses, and she asked us in a friendly voice: “hello, what can I help...
If we don’t have the will, we’ll never get things done. We may never even get started. Hannibal (not the fictional serial killer of “Silence of the Lambs”, but the Carthaginian general), has been recognized as one of the greatest military strategists of all times....
I know how it feels. That moment when everything seems to be rolling along. Things getting done without exceptional effort. No major challenges, enjoying sustained relative success. Those times are great. They give us a chance to catch our breath, build some...
This one is a twofer. At the very heart of innovation there is the need for experimentation, to wander into what we don’t know. “If you know exactly what you’re going to do, what’s the good in doing it?”pablo picasso And experimentation is...
You know that person at the office who is constantly busy, never has time to take on any task, supposedly never takes any time off, but it is unclear what and if gets anything done ever? I have met a few. I also misjudged a few, reason why I adopted the premise from a...
We value confidence highly. Moving through uncertainty with determination is something we expect from every great leader. A strong hand that holds the reigns and that keeps us in-line to achieve the goal. But we must not confuse this with certainty, nor with being...
I was told this the other day. It was friendly though, and was followed by a “if you know what I mean”. The well-intended fella was just communicating that by staying out of other people’s way, by not being around too much, others could do their jobs more efficiently....
In a world where products are increasingly being replaced by services, it is important to understand the role that customer service plays and how it can affect the rate of user attrition. In the XaaS universe, where everything is offered on a monthly payment basis,...
This term is thrown around quite a bit, from everything in B2B customer relationships, to many consumer-related examples, like the value of all the groceries someone could buy during their lifetime. But we didn’t invent it. It has been around longer than we think....
Startups wear agility on their sleeves. They pride themselves on navigating by the seat of their pants. Improvising in the face of the unexpected, is great. It allows to deal with the unplanned. But one of the primary goals for a startup is to be a learning...
If you lived in the 1800’s, there was no way to order a drink “on the rocks”. Maybe during the winter, but then you probably yearned for something warmer. Simply, there was no way to effectively manufacture ice. This made it also very difficult to...
CEOs are the Kings of today. They have tremendous power over the people that work for them, and enjoy fame and riches. And while kings not always had the merit to be named, and their power went so far as to decide on the life or death of their subjects, and to send...
I have no doubt in my mind, that having a sound strategy that is shared and understood by all stakeholders, and then execute flawlessly, is the way to lead an organization towards success. Yet so many organizations fail to find that winning strategy, or even if...
What’s a sure way to know that a technology is A.- disruptive, and B.- impactful? Well, when those in the status quo start to notice, talk about it, and -especially- attempting to prohibit it. So here is the first evidence that AI has just reached the maturity...
Incentive programs applied wrong are a pet peeve of mine. Recently, we were driving on one of Florida’s straighter-than-the-path-of-light highways and we passed a sign advertising a loyalty program for Sunpass. Sunpass is the state’s automated toll...
It may not be that bad to fake a smile every once and then. Happiness is one of those things that you have to pretend to do, until you are actually doing it. Like falling asleep. Very few people can turn a switch and declare “I am sleeping now”. Most of us...
